Connect Me
Connect with professional support, use click-to-call features, chat with clinicians, or schedule appointments through the platform where available.
Already have SSP?
Access support when you need it.
If SSP is provided through your school, program, sponsor, insurance coverage, or another participating organization, start here to register, connect with support, or schedule an appointment.
Prefer to call? (800) 272-7255. Registration is not required for telephone support.
GuidanceNow provides mobile access to the GuidanceResources Online experience.
Immediate danger or risk of harm? Call 911 for immediate emergency assistance. For mental health, suicide, or substance use crisis support in the U.S., call or text 988. SSP can support people in distress but does not replace emergency or crisis services. Outside the U.S., contact your local emergency services.
Getting started
Three steps to reach support
Your available services depend on the SSP program provided by your participating organization.
01
Register or sign in
Access SSP to register or sign in. When registering, use the identifier and organization information provided by the school, program, sponsor, insurer, or other partner through which you receive SSP. Select your participating organization when prompted.
02
Choose a journey
Select Connect Me, Guide Me, or Assess Me based on what would be most helpful right now.
03
Connect, explore, or schedule
Chat with a clinician, explore digital resources and provider information, receive personalized recommendations, or book an appointment when that service is available through your program.
You do not need to be in crisis. If something feels stressful, difficult, or hard to explain, that is enough reason to reach out.
Choose what feels right
Connect Me, Guide Me or Assess Me
Each journey offers a different way to begin. You can return and choose another option whenever your needs change.
Guide Me
Explore articles, tip sheets, videos, interactive tools, provider searches, and resources for mental health and everyday life concerns.
Assess Me
Complete a brief assessment across six care pillars—Mental, Emotional, Physical, Social, Legal, and Financial—and receive personalized, multistep Well-Being Plans.
Access Support FAQs
How do I know whether I have SSP?
Eligibility depends on the program provided by your participating school, program, sponsor, insurance coverage, or other organization. Check the information they supplied or contact their designated program representative.
Do I need to register before calling?
No. You can call (800) 272-7255 for support without registering. Registration is required to use the web platform and mobile app.
Can I book counseling appointments?
Scheduled counseling may be available through your program. Sign in to view the services included for you and the available appointment options.
Is multilingual support available?
Yes. Multilingual support is available through SSP.
Will my organization know that I used SSP?
Identifiable information is not shared with the participating organization without consent, except when disclosure is required by law or there is an immediate safety concern. Program reporting is aggregated and de-identified.
Support is available
Ready to access support?
Access SSP online or call for support. Registration is not required for telephone support.